Delivery Information

Van Luxe will get your product ready on the same day or within 24 hours, this includes our custom embroidery orders too. The average time for shipping and receiving is two days in the UK and three days for European shipping.

Our next-working-day delivery service is for all UK mainland orders for in-stock items placed before 12 pm. This excludes orders which may require clarification of payment, technical or commercial details. Most orders are sent by Carrier. Orders below £100 value and appropriate size/weight thresholds may be despatched by Royal Mail. We will email you the tracking number for your order upon dispatch to enable you to track your order online.

Our website automatically calculates the weight of your order and will offer you the various shipping options available for your order.

NOTE: Should the carrier have to make a 3rd attempt at delivery (after 2 unsuccessful attempts), they may make an extra charge (this can be avoided by collecting from their local depot). If the courier has to return the goods to ourselves due to there being nobody available to receive the order, you will be refunded the cost of your order MINUS the carrier charges for both the outbound and inbound shipments.

We are unable to offer a collection option.